Itility CRM solutions, Providers of customised CRM software.
Itility CRM solutions, Uk providers of customised CRM software.
Itility CRM solutions, Providers of customised CRM software.

Itility – Sales CRM

Every Itility customer is totally unique, Itility encourage this difference, and its this very thing that makes our solutions unique, and allows Itility customers to out perform their competitors.

Although our solutions differ to mirror each clients needs the proven CRM model is fundamentally the same for each business function..

Any Sales Automation solution is ultimately there to assist your sales team in performing to the best of their ability. Traditionally organisations looked to purchase generic, “off-the-shelf” CRM solutions that are designed to suit as many customers as possible. This means you will be paying 100% for a solution that only matches 60% of your needs; the problem being it wasn’t designed for you but designed for everybody. Situations where a company is unhappy with their CRM, even to the point where the salespeople refuse to use it, are commonplace.

Itility is different; we do not sell sales software products. Itility offer you a CRM solution that is designed to fit around your business and the way your sales people work.

It is our belief that a sales person is motivated by sales and success, wanting to spend as little time as possible on the administrative side of their job. We focus on streamlining this activity, to ensure that we get the buy in from the sales workforce, as without their buy in and day to day input of the business information, the quality of the more complex reporting and forecasting functions is dangerously inaccurate.

Naturally the very fact that the Itility solution is totally customised in terms of functionality and the interface gets you off to a good start, but secondly it needs to make their life easy.

Itility will work with you to deliver a quick and easy method for adding and viewing customer data that compliments the way the sales team need to work, when coupling this with a solid dairy view, a reminder service, a simple mechanism for forecasting and an automated way to quote and they’ll be very very happy bunch.

When you consider the fact the Itility CRM can also act as a sales intranet, sharing product information, competitor analysis, commonly used documents (in fact, any information you wish) the solution starts to become a truly powerful sales tool that adds real value to your organisation.

Business Benefits

Business Benefits

  • Increase productivity and efficiency and therefore reduce costs through full integration of all customer-centric activity
  • Tailor-made solution to match your exact requirements, you don’t to pay 100% for a product that only matches 60% of your needs.
  • Concentrate on your core business activity instead of spending time and money implementing and maintaining an IT infrastructure, Itility is also fully scalable so you don’t need to be concerned with the demands placed upon it.
  • Optimize business productivity by getting information to business users that need it quickly and in an easy to read format
  • As a Managed service delivered over the internet there is no need for any internal resources and there is no hardware or software to install.
  • Improve customer retention through accurate profiling of activity and being able to offer a proactive, personalised service.
  • Lower TCO over 3 years compared to in-house solutions
  • No large up-front investment cost
  • This web-based solution is ideal for organisations with more than one office or have key people who need to also work from home. All you need is an internet connection.
  • Fixed monthly pricing allowing for easier budgeting
  • The Itility Infrastructure ensures business continuity in the event of a disaster.

Key Features

Key Features

  • Fully customizable solution to match your exact business needs, contact management and sales automation
  • Web-based solution, ideal for organisations with more than one office or have key people who need to also work from home. All you need is an internet connection.
  • Sales order processing both online (e-mail and web) and offline (phone and in-person)
  • Sales forecasting and pipeline analysis
  • Internal e-mail to SMS messaging functionality
  • Seamless migration to Itility of any existing customer data.
  • Incredibly high Service Level Agreement of 99.999% giving you peace of mind
  • Full integration and reporting on all of your customer-centric activity.
  • Customizable reporting tools – the information you need, when you need it
  • Seamless Integration with MS Exchange for e-mal
  • E-mail campaign management -intuitive administration tools e.g. for setting up recipient groups, previewing of each campaign, scheduling delivery date/time and much more
  • Role based security to manage and provide differing levels of access and administration to your teams