Itility CRM solutions, Providers of customised CRM software.
Itility CRM solutions, Providers of customised CRM software.

 

 

 

 

Itility are as famed for our service, or the ‘experience’ as we are for the tangible quality of our solutions.

As software as a service provider, delivering solutions through the web on month by month deal, a quality service and solid support process is paramount to our success. Our focus is very much on ensuring we deliver above and beyond our customers expectations, and developing a relationship over time.

We are not a software vendor who will disappear for 12 months only to reappear when it’s time to bill you for your new licences!! We are very much committed to our prospective and existing customers, we do not spend thousands on national marketing campaigns, instead putting money back into the business processes and developing our new business through word of mouth.

We can only expect this to take place if we have happy customers and it’s down to us to make that happen.

To date Itility have not had a single CRM client end their relationship.

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At Itility people often talk to us about ‘the experience’ they have when working with us, this is not tangible, and not something we can use in a sales process but is something that we are aware is valued by our existing customers and something that is worked on at every level of the business.

We are famous for our ‘Active Support’ and the personal touch we bring to all customer communication. At Itility we are very aware that we are the supplier, and that you are the customer, and naturally we work hard to satisfy all requests made of us as soon as possible, this is nothing new, and our mind this should be expected of any supplier. However where Itility CRM clients get the service they will become accustomed to is through pro-actively working with each and every one of them. Each client is assigned an Itility CRM expert, who is trained in every detail of your CRM solution, there to work with you on any queries you may raise but importantly to look at how the Itility CRM is being used, and if we can pro-actively bring you further value.

Web Based CRM

Itility CRM is delivered as a Web Based CRM solution. It enables it users to access the CRM solution from any location, and poses no problems with. A web based CRM model, is ideal for any business that has a number of office locations, and or employees that work either from home or on the move. A web based CRM solution also enables you and your colleagues to access the CRM out of traditional working hours and also whilst away on business trips overseas. Using the Itility web based CRM also offers a number of benefits in terms of support and evolution, it enables Itility to work hand closely with all clients and to pro actively support our clients, and as a web based CRM provider to respond quickly to any support and technical issues that may arise or any requests for extra CRM funtionality.