Itility CRM solutions, UK providers of customised CRM software.
Itility CRM solutions, web based CRM with 99.9% uptime, UK providers of customised CRM software.

For far too long technology companies have been dictating they way in which we run and manage our businesses. Preaching to us how best we should structure and interface with our business information...

By definition technology is a tool, and as such it is there to serve and assist the business expert. At Itility we listen, and are experts at delivering simple, cost effective, web-based, proven CRM solutions that can be fully customised to compliment your business needs. Delivering you the tools and the business information that enable you to spend your time doing what you do best...

Who wears the pants in your relationship...?

...At Itility the customer is always right.

Customer Relationship Management (CRM)

In its rawest form Customer Relationship Management system (CRM) is solution that allows an organisation to effectively govern its contact management. CRM solutions are used to improve the manor in which the customer relationship management is handled, by increasing quality off the information in the business, forecast sales, create budgets or even remember which football team a client supports... In short CRM solutions are there to make the life of the individuals and the business easier and more effective, to increase efficiency and ultimately bring increased value to the business.

Bespoke CRM software & Customised CRM solutions

CRM software as a business tool is there to make life easier, both for the business and for the individuals, but why do so many CRM providers assume the lives of the customer the employees and business’s are the same?! At Itility CRM we understand that to deliver successful CRM solutions they must compliment the business itself... One size does not fit all... Importantly Itility are equally aware that individual businesses are more often than not made up from individuals performing very different roles, so why would a sales person require the same tools as their logistics team? Answer is they wouldn't. With Itility CRM solutions not only do we focus on delivering a proven CRM solution that compliments your business, but also a customised interface that suits the varied functions within the organisation.

Customised CRM solutions Vs Bespoke CRM software

Often there is some confusion between bespoke CRM solutions and customised CRM solutions. Bespoke indicates that the CRM software is made totally from scratch, customised CRM solutions indicates that the CRM software is based upon a core CRM model, but tailored to meet the exact requirements of the individual customer. Naturally bespoke CRM software takes longer to implement and is often quite costly. However customised CRM solutions not only give you all the comfort of a proven CRM software model, but also the reassurance that the CRM solution is tailored to your unique needs, not to mention the fact it can be delivered in a matter of days and at a fraction of the cost.

Itility CRM offers a proven CRM software model that can be fully customised to meet the requirements of your business or call center, giving you total comfort in the CRM software itself, and all the benefits of a tailored CRM solution.

Accepting CRM Sales Solutions, Marketing Solutions & CRM software

At Itility we have a very simplistic outlook on Customer Relationship Management (CRM) software, to succeed it has to first be accepted.

A majority of Customer Relationship Management CRM software users use the same 20% of the solution for the most part of their working day, namely the contact management and reminders elements. Itility CRM work hard with you to ensure that this 20% complements the user's core activities, ensuring that the system saves employees time and assists with their core role. Without the acceptance of the CRM solution from the workforce, they will not use this 20% effectively, and without the CRM solutions use at a core level, the more managerial and technical uses of a CRM solution such as forecasting and reports become far less valuable.

Managed Customer Relationship Management (CRM) providers

At Itility we have been described as the No.1 UK managed CRM provider, in fact we are probably the UK's only true managed CRM provider!!

The reason our customised CRM software, and web based Sales and Marketing Solutions are deemed as managed is because we have designated individuals monitoring they way in which our clients and customers are using and evolving their Itility CRM solutions. If a customer no longer using an element of the web based CRM software, we will let our customer know how they could be getting more from their CRM software and we will proactively show that customer how. Essentially because of the emphasis we place on support for our clients, and the fact that for each customer we assign a business expert to monitor their CRM solution we can proudly call ourselves managed CRM providers.

UK CRM Provider

As arguably the UK's leading CRM provider, Itility CRM offers a lot more than just CRM solutions. We are totally focussed on our own customer relationship management, and are gaining a lot of recognition from our customers and for our 'Active Support'. Naturally as providers of CRM software, customer relationship management should be something we excel in, yet as a business we understand the importance of good customer support and proactively work on this area of our CRM business.

For further information on Itility CRM Solutions and CRM success stories please continue to navigate the site. Or to see what an Itility customised CRM software solution could do for your business or call center call a member or our CRM team on 0870 460 6191